Sharon P. & Eric S.
“We bought a house in the Portola District with Karen and Chris's help in December 2010 and couldn't have been happier with their support, service, expertise, and quality. These two will not steer you wrong and will be with you every step of the way (and beyond) to make sure that you're happy and making the right choices in what can be an intensely bewildering and crazy experience.
We were first-time buyers and needed a lot of information and hand-holding to feel comfortable moving forward and they delivered with good humor and remained pleasant and reassuring through some sticky negotiations. They were always responsive to our calls and emails and were on top of all the paperwork and deadlines and always seemed to be thinking at least one step ahead to make sure everything happened on time.
We found Karen and Chris through a referral from another friend who raved about how awesome they were. Though neither my husband or I had great expectations given our previous dealings with agents, they really impressed us with their clear process, organization, rational approach, and comprehensive knowledge. Not only was their professionalism remarkable, they were fun and interesting, and super easy to work with. They listened carefully to what was important to us, synthesized our needs and preferences, and steered us to a house that we love and are super happy with. The house we bought was an REO and though the process of dealing with an out-of-town listing agent and escrow company as well as a bank owner was at times frustrating and complicated, they never faltered in providing us all the support and expertise that we needed (and more!).
We have no doubt that we'll come back to Karen and Chris for all our real estate needs and will continue to recommend them to all our friends.”